Thank you for your business Elizabeth

Name: Elizabeth Stanton
Story: After driving to the edge of town to see a friend’s newly constructed home, my husband and I were taking our time heading home, chatting about the “who knows what.”  BAM !!  Out of the sky it seemed to me, something with a tan color slammed against the window of my 2007 Toyota Highlander and was gone in a flash.  My husband said” I think it was a deer”…and it definitely was.  A beautiful white tail doe had run into the road, hit a car coming toward us from the opposite direction and was thrown up on the hood then slammed into the windshield and roof of my car.  Thank God we were not hurt, just lots of tiny pieces of glass in my hair, mouth, ears, clothes and shoes.  Of course, we were shook up a little, but I believe the reason we were physically ok was because of the strength and durability of my Highlander.  I wouldn’t have believed a medium sized deer or animal of any type could have totaled my car, but because of the damage to the radiator, motor, firewall, hood,
  windshield and roof, it was too much to repair and still be safe according to State Farm.  To see the pictures, you wouldn’t have believed we walked away unharmed.    I didn’t know I was about to be in the new car market, but that’s where I found myself.  First, I called my friend, Jay, at Jay Toyota to let him know what happened and to see who to talk to at the dealership since my salesman had retired.  Then, I tried out several Toyota’s, the Highlander, of course, the Rav 4, and the Venza.  I was encouraged by several friends to try a few other makes, the Ford Edge and the Kia Sorento.  They ride nice and have really great features, but when I checked out the re-sale value of those to my 2007 Highlander, the comparison tempted to stick with the Toyota.  So, I went back and drove the Highlander again, and after driving the other cars, I was totally convinced that the “ride” of the Highlander is unbeatable!!  The salesman, MIchael, was able to find the exact color and style
  with all the features I wanted within a few days.  After test driving it for a couple of days, no one could change my mind…the Toyota Highlander was going to be my new car…I was sold.  We negotiated the deal and I drove off looking forward to a long relationship with my beautiful Blizzard Pearl Highlander.  With the new safety features and larger size of this model, I feel safer than ever and have already enjoyed the “ride” on three out of town trips and look forward to many, many more in my new Highlander.  Thanks to Jay and Michael and all the staff at the Jay Toyota in Columbus…I am truly a happy camper !!!

Jay Supports our Troops with a donation to the Ranger Assistance Foundation for the 3rd Battalion 75th Ranger Regiment Memorial expansion.

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Jay Toyota release from Toyota today

Toyota Announces Comprehensive Plan to Fix Accelerator Pedals on Recalled Vehicles and Ensure Customer Safety Rigorously Tested Reinforced Pedals Will Eliminate the Excess Friction that Caused Sticking Toyota Will Make Concerted Effort to Repair Recalled Vehicles as Quickly and Conveniently as Possible TORRANCE, Calif., February 1, 2010 – Toyota Motor Sales (TMS) U.S.A., Inc., today announced it will begin fixing accelerator pedals in recalled Toyota Division vehicles this week. Toyota’s engineers have developed and rigorously tested a solution that involves reinforcing the pedal assembly in a manner that eliminates the excess friction that has caused the pedals to stick in rare instances. In addition, Toyota has developed an effective solution for vehicles in production. Parts to reinforce the pedals are already being shipped for use by dealers, and dealer training is under way. Many Toyota dealers will work extended hours to complete the recall campaign as quickly and conveniently as possible, some even staying open 24 hours a day. The company has also taken the unprecedented action of stopping production of affected vehicles for the week of February 1. “Nothing is more important to us than the safety and reliability of the vehicles our customers drive,” said Jim Lentz, president and Chief Operating Officer, TMS. “We deeply regret the concern that our recalls have caused for our customers and we are doing everything we can – as fast as we can – to make things right. Stopping production is never an easy decision, but we are 100% confident it was the right decision. We know what’s causing the sticking accelerator pedals, and we know what we have to do to fix it. We also know it is most important to fix this problem in the cars on the road.” Lentz added: “We are focused on making this recall as simple and trouble-free as possible, and will work day and night with our dealers to fix recalled vehicles quickly. We want to demonstrate that our commitment to safety is as high as ever and that our commitment to our customers is unwavering.” On January 21, Toyota announced its intention to recall approximately 2.3 million select Toyota Division vehicles equipped with a specific pedal assembly and suspended sales of the eight models involved in the recall on January 26. Toyota vehicles affected by the recall include: • Certain 2009-2010 RAV4 • Certain 2009-2010 Corolla • 2009-2010 Matrix • 2005-2010 Avalon • Certain 2007-2010 Camry • Certain 2010 Highlander • 2007-2010 Tundra • 2008-2010 Sequoia No Lexus Division or Scion vehicles are affected by these actions. Also not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris, 4Runner, FJ Cruiser, Land Cruiser, Highlander hybrids and certain Camry models, including Camry hybrids, all of which remain for sale. Further, Camry, RAV4, Corolla and Highlander vehicles with Vehicle Identification Numbers (VIN) that begin with “J” are not affected by the accelerator pedal recall. In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance. Detailed information and answers to questions about issues related to this recall are available to customers at www.toyota.com/recall and at the Toyota Customer Experience Center at 1-800-331-4331. How Toyota Will Fix Recalled Vehicles Toyota has pinpointed the issue that could, on rare occasions, cause accelerator pedals in recalled vehicles to stick in a partially open position. The issue involves a friction device in the pedal designed to provide the proper “feel” by adding resistance and making the pedal steady and stable. The device includes a shoe that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open. Toyota’s solution for current owners is both effective and simple. A precision-cut steel reinforcement bar will be installed into the assembly that will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated. The company has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick. Separately from the recall for sticking accelerator pedals, Toyota is in the process of recalling vehicles to address rare instances in which floor mats have trapped the accelerator pedal in certain Toyota and Lexus models (announced November 25, 2009), and is already notifying customers about how it will fix this issue. In the case of vehicles covered by both recalls, it is Toyota’s intention to remedy both at the same time.

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